getting error message when trying to access preferences for Envy 4520 printer

[plc320]

getting error message when trying to access preferences for Envy 4520 printer

[Max3Aj]

Hi there @plc320, and welcome to HP Support Community!

Thank you for reaching out with your concern. I'm glad to assist you today.

If you're encountering an error when trying to access Preferences for your HP ENVY 4520 All-in-One Printer, here are a few steps you can follow to resolve the issue:

Restart Devices

• Power off your printer and computer.
• Unplug the printer from the power source for 60 seconds.
• Restart your computer and plug the printer back in.

Reinstall the Printer Driver

Corrupted or outdated drivers can cause issues with accessing preferences.

• Go to the official HP support page for your printer: Official HP® Support
• Click on Software and Drivers.
• Download and install the Full Feature Software and Drivers for your operating system.

Check for Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Install any pending updates and restart your PC.

Try Accessing Preferences from a Different User Account

Sometimes, user profile corruption can cause issues. Try accessing the printer preferences from a different Windows user account.

Use HP Smart App/HP App

If the issue persists, try managing your printer settings via the HP Smart app. HP Smart

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Take care and happy computing!

Best regards,

Max3Aj

HP Support