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‎07-04-2025 12:29 AM

HP Recommended
Product: HP ENVY 5052 All-in-One Printer
Operating System: Other

iMac Sequoia 15.5.........updated now my printer says I need software update but I can't figure out how to do it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2025 08:34 AM

HP Recommended

Hi @jockeyeba,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding updating your HP Envy 5052 printer software!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Printer Software on HP’s Website:

  • Visit the HP Support website.
  • Search for your printer model, HP Envy 5052, and select your operating system version (macOS Sequoia 15.5 if available).
  • Download any available software or driver updates.

Use HP Smart App:

  • Download and install the HP Smart app from the Mac App Store if it's not already installed.
  • Open the app and ensure your printer is connected.
  • The app may automatically prompt you for a software update or guide you through updating necessary printer firmware and drivers.

Apple Software Update:

  • Click on the Apple menu in the top-left corner of your screen.
  • Select "System Preferences," then click on "Software Update."
  • Ensure your Mac is updated as peripherals often require the latest OS updates for compatibility.

Reinstall the Printer Driver:

  • If the above steps don’t resolve the issue, try removing the printer and reinstalling it.
  • Go to "System Preferences" > "Printers & Scanners."
  • Select your printer from the list and click the minus (-) button to remove it.
  • Add the printer again by clicking the plus (+) button and following the setup prompts.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-05-2025 08:34 AM

HP Recommended

Hi @jockeyeba,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding updating your HP Envy 5052 printer software!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Printer Software on HP’s Website:

  • Visit the HP Support website.
  • Search for your printer model, HP Envy 5052, and select your operating system version (macOS Sequoia 15.5 if available).
  • Download any available software or driver updates.

Use HP Smart App:

  • Download and install the HP Smart app from the Mac App Store if it's not already installed.
  • Open the app and ensure your printer is connected.
  • The app may automatically prompt you for a software update or guide you through updating necessary printer firmware and drivers.

Apple Software Update:

  • Click on the Apple menu in the top-left corner of your screen.
  • Select "System Preferences," then click on "Software Update."
  • Ensure your Mac is updated as peripherals often require the latest OS updates for compatibility.

Reinstall the Printer Driver:

  • If the above steps don’t resolve the issue, try removing the printer and reinstalling it.
  • Go to "System Preferences" > "Printers & Scanners."
  • Select your printer from the list and click the minus (-) button to remove it.
  • Add the printer again by clicking the plus (+) button and following the setup prompts.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎07-09-2025 10:58 PM

HP Recommended

I keep trying to do whats suggested but I'm getting a code 400 "bad request".......what do I do now? I don't want to have to buy another printer.....I will leave HP-been a customer for many years

 

Was this reply helpful? Yes No
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