having issues setting up my printer

[rhod1]

HP officejet pro 8025e all in one printer  Product 1k7k3a

[Hawks_Eye]

Hi @rhod1 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Setting up your HP OfficeJet Pro 8025e printer on Windows 11 can sometimes be tricky, but let’s work through some steps to get it up and running:

Step 1: Check Printer Connection

1. Ensure the printer is powered on and connected to the same Wi-Fi network as your computer.
2. If using a USB connection, confirm the cable is securely attached to both the printer and the computer.

Step 2: Install Printer Drivers

1. Visit the HP Drivers page and search for your printer model.
2. Download and install the latest drivers compatible with Windows 11.
3. Restart your computer after installation.

Step 3: Use the HP Smart App

1. Download the HP Smart App from the Microsoft Store or HP website.
2. Open the app and add your printer by following the on-screen instructions.
3. Ensure Bluetooth is enabled on your computer for easier detection.

Step 4:  Use HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 
  When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
  Link: https://support.hp.com/in-en/help/printscandoctor

Step 5: Test Printing

1. Open a document or photo on your computer.
2. Select Print and choose your HP OfficeJet Pro 8025e from the list of available devices.
3. If the printer doesn’t appear, click Add Printer and follow the setup instructions.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye