help with unlocking hp officejet 6962 printer

[emma419]

i have an hp officejet 6962 printer that is locked and i am trying to unlock it but it let me because the person who gave it to me didnt  unlock it when it was givin to me so i dont know what the info is that is on it so i am trying to factory reset it with out that info but it dont give me the option to restore  it because the person who set up the printer locked it and like i said i dont know the info. Can anynone help me?

[Kumar0307]

@emma419, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!