hit scan button,says it can't connect to computer,settings say computer is connected to printer,

[coondog3]

ENVY hp printer

[VikramTheGreat]

Hi @coondog3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This issue usually happens when the printer and computer are connected for printing, but scan communication isn’t fully established. Here’s how to fix it:

Recommended Steps

1. Check Connection Type

• If using Wi-Fi, make sure both the printer and the computer are on the same network.
• If using a USB, confirm the cable is firmly connected.

2. Restart Devices

• Power off the printer and computer.
• Wait 30 seconds, then power them back on.

3. Verify Scan Software

• Open HP Smart or HP Scan on your computer.
• If the printer shows as connected for printing but not scanning, reinstall the full driver package: 👉 Official HP® Support

4. Enable Scan Function

• In HP Smart → Printer Settings → Advanced Settings → Web Services, ensure Web Services are enabled.
• If disabled, turn them on and restart the printer.

Official HP Guide:👉HP Scanner not working - Troubleshooting scan issues | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat