• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-25-2022 09:58 PM - last edited on ‎03-26-2022 10:14 AM by Retired

HP Recommended
Product: HP DeskJet Ink Advantage 1275 Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello, I bought a printer, without any component included, just the printer, I bought cartridges to start using it and when I do, it sends me an error about using setup cartridges. Thank you very much in advance for your help.

Category:
1 REPLY 1

‎03-27-2022 02:33 PM

HP Recommended

@HanMen

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are getting this error on the printer screen. This printer does not have the option to skip this error message. Please follow the procedure from this article: A 'Use SETUP Cartridges' Error Displays By the end of the article you will be able to fix the issue.

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day! 

 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.