how do I change my printer from single cartridge mode to dual mode?

[b4apoliceman]

I have an HP Envy printer.  How do I change it from single mode to dual mode?

[Betty0610]

@b4apoliceman

Welcome to the HP Support Community.

There is no setting as such. Please insert the color ink and it will be fine.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[b4apoliceman]

When a document is printing, the printer screen states "Single Cartridge Mode".  I did install a new color cartridge.  That did not solve the problem. 

[Betty0610]

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update too: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!