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‎09-15-2019 11:44 AM

HP Recommended
Product: 3830
Operating System: Microsoft Windows 8.1 (32-bit)

None of the suggestions work.  When I go to the recommended web site, it says he printer's claim code has already been entered and it won't let me enter it again. There are no options for change of printer address at any of the other access options.

1 REPLY 1

‎09-18-2019 08:51 AM

HP Recommended

@Janek45, Welcome to HP Support Community!

 

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page titled "Congratulations" prints with a new claim code. Try to claim the printer again using the new claim code.

 

Also, refer to the document HP Printers - Having Trouble Claiming Your Printer? for help.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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