how do I find or reset the advanced settings ews admin password

[Bloodchook]

A Full reset of the printer has been conducted and it still retains whatever password is in the printer for accessing the ews/advanced settings, how do I reset this or find this username and password ?

When I run the "print info page" under the web services settings menu it seems to connect to the HP servers and then simply disappears without actually printing the details sheet.

[Mans]

@Bloodchook 

Hello,

In order to solve this issue, please restore the factory default settings as follows:

1. Open the control panel dashboard (drag the top dashboard tab down from any screen, or tap the dashboard area on the home screen).
2. On the printer control panel screen, touch Setup icon ().
3. Touch Printer Maintenance, and then touch Restore.
4. Touch Restore Factory Settings or Restore Settings.
   A message is shown to indicate that the factory settings will be restored.
5. Touch Restore, and then touch Yes.
   
6. The printer automatically restarts with the factory default settings.

Don't hesitate to contact us in case of need.

Best regards,

[Bloodchook]

Thanks for the assistance although this has failed to reset the password and also fails to reset a preprogrammed email address in the from field, 2hrs on the phone with a very patient HP CS rep failed to resolve, it does appear that this models firmware does not permit a full factory reset.

[Mans]

@Bloodchook 

Hello and for your return,

Please update the printer firmware as follows:

1. Deactivate the Wi-Fi of the printer.
2. Connect the USB cable to the back of the printer and to a USB port on your computer.
3. Download the latest firmware version via this link.
4. Once the download is complete, run the printer firmware update utility.
5. In the printer firmware upgrade utility, select/check your printer connected via USB001, and then click Upgrade.
6. After the first upgrade process is completed, the printer will automatically reboot, please wait for the upgrade to complete.
7. When the upgrade is completed, click OK.
8. Disconnect the USB cable from the back of the printer and from a USB port on your computer.
9. On the keyboard, simultaneously press the Windows logo keys and R. The Run window opens.
10. Type control printers and press Enter. The Devices and Printers window opens.
11. Right-click on your printer (USB) icon, then click Remove Device, and then click Yes.
12. Restart the computer.
13. Reactivate the printer's Wi-Fi.

You will need to follow the instructions below to reset the printer:

1. On the front panel of the printer, click four times on the location of the back arrow (the arrow being inactive).
2. A hidden menu will appear, click Support menu.
3. Scroll down to Reset Menu, and validate with OK.
4. Scroll down to Semi-Full reset, and validate with OK.
5. The printer will shut down, please restart it.
6. Please reconfigure the printer.

Don't hesitate to contact us in case of need.

Best regards,