how do I get the scanner on the deskjet 2600 to work?

[kathimitch]

I am attempting to work the scan feature on my Hp deskjet 2600 series   All in one printer. using the HP Print + Scan 5*1.  I shows the printer and I can click on the one I want.  the I click the find and fix scan problems.  It the went thru and green checked the reccommeded updates, device manager, drive check, device  status.  It gets to Windows Scan and you can see it is checking but never completes even after 1 hour.  The HP Scan and Test Scan then stay not being checked. 

How do I proceed?

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

The following resources should be useful:

HP Deskjet 2652 & 2655: Download Install Software & Connect using HP Auto Wireless

HP Deskjet 2652 & 2655: Scan Multiple Pages to a PDF Document

HP Deskjet 2652 & 2655 : Scan Multiple Photos with Auto Crop

Hope that helps.

[YOMI70]

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@kathimitch wrote:

I am attempting to work the scan feature on my Hp deskjet 2600 series   All in one printer. using the HP Print + Scan 5*1.  I shows the printer and I can click on the one I want.  the I click the find and fix scan problems.  It the went thru and green checked the reccommeded updates, device manager, drive check, device  status.  It gets to Windows Scan and you can see it is checking but never completes even after 1 hour.  The HP Scan and Test Scan then stay not being checked. 

How do I proceed?

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[Frankie14]

Just bought this printer and connected wirelessly to laptop no problem. I want to email a scanned document, but HP support site no help. Any suggestions please?