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- HP Community
- Printers
- Printer Setup, Software & Drivers
- how do I get the scanner on the deskjet 2600 to work?

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02-24-2018 10:07 AM
I am attempting to work the scan feature on my Hp deskjet 2600 series All in one printer. using the HP Print + Scan 5*1. I shows the printer and I can click on the one I want. the I click the find and fix scan problems. It the went thru and green checked the reccommeded updates, device manager, drive check, device status. It gets to Windows Scan and you can see it is checking but never completes even after 1 hour. The HP Scan and Test Scan then stay not being checked.
How do I proceed?
02-25-2018 07:10 AM
Hi,
Thanks for using the HP Forums.
Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
https://support.hp.com/sg-en/drivers
Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
The following resources should be useful:
HP Deskjet 2652 & 2655: Download Install Software & Connect using HP Auto Wireless
HP Deskjet 2652 & 2655: Scan Multiple Pages to a PDF Document
HP Deskjet 2652 & 2655 : Scan Multiple Photos with Auto Crop
Hope that helps.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
02-14-2019 04:30 PM
@kathimitch wrote:I am attempting to work the scan feature on my Hp deskjet 2600 series All in one printer. using the HP Print + Scan 5*1. I shows the printer and I can click on the one I want. the I click the find and fix scan problems. It the went thru and green checked the reccommeded updates, device manager, drive check, device status. It gets to Windows Scan and you can see it is checking but never completes even after 1 hour. The HP Scan and Test Scan then stay not being checked.
How do I proceed?