how do I return a printer I just purchased?

[Gary5677]

After devoting 4 hours and discussions with 2 technicians, a decision was made that I need to contact my internet provider asking them to make changes so the new printer is compatible and recognized .  My old printer functioned well but started making sounds like stripped gears so I decided it was time to purchase a new one. One of the best features of the old HP printer (Envy 5660) was the simplicity of function. I want to find a comparable model and return the 6001 printer. I can find no instructions anywhere on how to ship the new one back. I keep receiving a notice to contact the solution center. They are nice people who I wish I could understand. I just need instruction for return.

[Meghana_10]

Hello @Gary5677, Welcome to the HP Support Community. 

We understand your concern, especially after spending several hours troubleshooting a brand-new printer and then finding out that additional network changes may be required.
 

If you would like to return the HP Smart Tank 6001 printer, the return process depends on where the printer was purchased:

Before contacting the seller, could you please let us know a few information for the reason to return?

• Could you please let us know what the changes need to be done by the network provider suggested by the Support team?
• If there is any error code or any compatibility issue as the printer can connect to 2.4/5G network.
• Does the printer connect to the Wi-Fi?

Have a great day!