how do i remove printer from my account

[Birkonian1]

i cannot remove printer from my account

[Hawks_Eye]

Hi @Birkonian1 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you would like to removing the printer from your HP account. Let’s go through the steps to ensure this is completed correctly:

Steps to Remove a Printer from HP Account (HP App):

1. Open the HP App on your computer or mobile device.
2. Sign in with the same HP account credentials that the printer is linked to.
3. On the home screen, locate the printer you want to remove.
4. Select the printer to open its details.
5. Look for Account Settings or Printer Settings within the app.
6. Choose Remove Printer or Unlink Printer from Account.
7. Confirm the removal when prompted.
8. Close and reopen the HP App to verify that the printer no longer appears under your account.

Additional Check:

• If the printer still shows, sign out of the HP App and sign back in.
• Ensure that you are signed in with the correct HP account (sometimes multiple accounts may exist).

This process ensures the printer is properly unlinked from your HP account using HP’s official application. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Birkonian1]

I did try with your instructions but still cannot remove printer,and the printer is now in the shed because I could not reconnect to my WiFi as it use to be ok then one day it lost the WiFi connection no reason to and now it will not I tried several times so just got fed up and put it in the shed it's over 7 years old 

[Hawks_Eye]

Thank you for confirming what you’ve already tried. I appreciate that you followed the steps in the HP App and shared the history of the printer—it helps to understand the situation better. 

Since the printer is older and has lost Wi-Fi connectivity, I’d like to clarify a couple of points before guiding you further:

• Could you share the exact printer model (for example, HP DeskJet 3xxx, HP OfficeJet 6xxx, etc.)?
• Are you trying to remove the printer from the HP App on your computer/mobile, or from your HP Smart account online?
• Do you still want the printer completely unlinked from your account even though it’s no longer in use, or are you mainly concerned about the Wi-Fi reconnection issue?

With these details, I can provide the most accurate steps tailored to your printer and account setup.

Regards,

Hawks_Eye

[Birkonian1]

I've been chatting to HP today and they will be helping me tom to see if I can reconnect my printer to my home WiFi as that is the only issue I've got,so if successful Tom then I will be happy to keep using my printer,so thanks for your replies,I know if I need your help again I know I can rely on you thanks again 

[Hawks_Eye · Accepted solution]

That sounds like good progress. 

If chat helps you reconnect the printer to your Wi‑Fi, that should resolve the only issue you’re facing, and you’ll be able to continue using it without interruptions. 

It’s great to hear you feel confident about the support you’re receiving—having that reassurance makes troubleshooting much smoother.

Regards,

Hawks_Eye

[Birkonian1]

Thankyou for your help much appreciated