how do i unlock printer preferences for hp 4658 running windows 10

[gs500e]

have just cleaned all the drivers and software of my hp laptop checked i am running in admin down loaded the latest drivers and software from hp installed them and am no further on all preferences are still locked ,with nothing being allowed to work am running widiws 10  64 bit  

[Dragon-Fur]

@gs500e

I might not understand what you are asking - the description appears a bit muddled to my old brain.

Answer to what I believe you are asking:

• Printing Preferences generally provide a set of locked templates that can be used "as is".
• You cannot edit "locked" preference templates.
• This is standard behavior - the "original" templates are protected against change.

Depending on your (printer) model and the version of your print software:

• You can select a (locked or previously created custom) template, make changes to it, then use "Save as" (wording varies) to create your own "custom" shortcut.
• You can designate either a "standard" template or a custom shortcut as the "Preferred" default.

From the extensive list of documents in How to > Topic Print > Subject List Instructions & Settings

Read:  Print Driver Settings Guide (Windows)

Including the final section:

 Saving preferred print settings as a new shortcut or as defaults for all print jobs

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 4658 All-in-One Printer

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[gs500e]

Hi dragon I have just done a system restore this has set the printer to run on windows 10 settings I have never seen these before both for printing and scanning I have only 1 printer but now in settings Ihave a choice of 3 one is hp and 2 are Microsoft if you give me an email as I will send pics of the new pages and templates maybe you will have seen them before rgds gs500 e

[Dragon-Fur]

@gs500e

We do not work via email.  I do not give out my personal information on any public forum.  (I suggest you do not do so, either.)

In general, know that if your printer provides both Print and Fax function, after you install the printer software, you may see at least two "printers" in Devices and Printers.  For example, there will likely be a separate listing for Fax and one for the printer itself.

Depending on your Operating System and version, you may see other entries as well, including those for Microsoft devices.

Devices_and_Printers_List_1

If you wish, upload a "Snip" of the information from your computer screen.

Create a Snip of the information on the page > save the snipped image as a .jpg file

Log into the community, click Reply

Click the "Photos" icon at the top of this little editor

Follow the instructions to upload the image file.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.