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HP Deskjet 1515

HP Deskjet 1510 series 

Product Number = B2L57C

SN = (Removed)

4 REPLIES 4
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@nortik, Welcome to HP Support Community! 

We need to perform a regional reset on the printer to resolve this issue.  

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions: 

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

HP Recommended

But after I installed the printers driver it saids that there is a code like 

41-

42-

43-

44-

45-

51- 

And in video it says that this code will be given by hp support so if you know about this please send the code 

And real code 

HP Recommended

And it is four digit code

HP Recommended

@nortik, Thank you for your response. 

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well) 

  

Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 

 Clicking ink levels in HP Smart 

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels. 

Clicking to the right of the ink levels 

The Set New Regions window opens. 

  

Please share screenshot of this window on Private message.  

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

  

Use the "Copy to Clipboard" feature to paste the values here. 

 

Max3Aj

HP Support 

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