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HP OfficeJet Pro 8135e All-in-One Printer
Microsoft Windows 8.1 (64-bit)

i have windows 8.1, 64-bit. i'm trying to install an hp 8135e AIO device, and this driver is designed for windows 10 and 11.  the driver installation fails with an error about it not being compatible.  when I run the driver in Windows 7 or Windows 8 compatibility mode, the same error occurs.  The driver software is not installed.

 

can anyone give me instructions for getting the driver installed on windows 8.1?

 

does anyone know of a new AIO device (print/scan/copy/fax) that can be installed on windows 8.1 (without running into a compatibility problem)?

Thanks

 

1 REPLY 1
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@helphelp4, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check for Compatibility Mode Issues

Even though you've already tried running the driver in Windows 7 or 8 compatibility mode, it's possible the mode isn't fully resolving the compatibility issue. Let's ensure everything is set up properly:

Right-click on the driver installer file and select Properties.

Go to the Compatibility tab and check the box that says "Run this program in compatibility mode for:".

Select Windows 7 or Windows 8.

Uncheck the box that says "Display compatibility settings for all users" and hit Apply.

Try running the installer again.

 

Use HP Support Assistant

Download and install HP Support Assistant | HP® Support

Once installed, open the application and run a system check. HP Support Assistant might be able to automatically detect and install the correct driver for your device.

 

Check for Windows Updates

Open the Control Panel and go to Windows Update.

Check for any pending updates and install them.

After the system is up to date, restart your computer and attempt the driver installation again.

 

Try Installing Using the Printer’s IP Address (Network Printer)

Open the Control Panel and go to Devices and Printers.

Click Add a Printer and select Add a network, wireless, or Bluetooth printer.

 

Reference: 123.hp.com - HP Printer Software SW Download

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.