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‎03-23-2019 03:11 AM

HP Recommended
Operating System: Other

my printer has a frozen screen...i have triedto repower it with no effect...by reading previous posts it needs to be reset due to a hardware failure.....How do i do a factory reset?

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1 person had the same question
1 REPLY 1

‎03-23-2019 03:26 AM

HP Recommended

Server Connection Error

There was a problem connecting to the server. Pree "Retry" to connect again, or "OK" to exit.

I press "OK" to exit and the "Quick Forms" screen appears on screen. The up/down arrows work to scroll up and down, but that is it.

No other button will perform the function desired: "Home", "Cancel", "Setup", etc.

I powered down the router, unplugged the printer and restarted both. I tried using HP Print and Scan Doctor with no luck. (Unable to connect...) I upgraded the software, too.

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