• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-29-2020 12:16 PM

HP Recommended
Product: office jet 4650
Operating System: macOS 10.15 Catalina

Old home network printer cannot get print from a new Mac Mini (to replace old one). Keeps telling me Encryption Credential Expired. Online help says to type IP address into address bar in Microsoft browser. I have MacOS and either Safari or Firefox. Help. Printer purchased about 10 years ago. Used to run fine off WiFi.

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2020 01:46 PM

HP Recommended

Hi,

Please follow below steps to resolve a such:

https://support.hp.com/us-en/document/c06447928

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-29-2020 01:46 PM

HP Recommended

Hi,

Please follow below steps to resolve a such:

https://support.hp.com/us-en/document/c06447928

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-01-2020 10:35 AM

HP Recommended

Followed the instructions above. Had 3 obtions. Tried all 3 before success with the first option. Now I have 10 more years. Than ks.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.