hp 2855e stops mid print

[cthsemaint]

Hp 2855e stops mid print, no error message or lights.

[Garp_senchau]

@cthsemaint, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet 2855e stops mid-print without showing any error messages or lights, you can follow these steps to troubleshoot the issue:

Check Power and Connectivity:

• Ensure the printer is powered on. Check if the power button light is lit.
• Verify that the power cord is securely connected to the printer and the wall outlet.
• If the printer is connected via USB or Wi-Fi, confirm that the connection is stable.

Restart the Printer:

• Turn off the printer using the power button.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds, then plug the power cord back in and turn the printer on.

Check for Paper Jams:

• Open the cartridge access door and inspect for any paper jams inside the printer.
• Ensure there is no obstruction in the cartridge carriage.

Check Ink Cartridges:

• Make sure the ink cartridges are properly installed.
• Remove and reinsert the ink cartridges to ensure they are securely placed.

Clean Printer Heads:

• Use the printer’s software to initiate a cleaning cycle for the printer heads.
• Follow the on-screen instructions for cleaning.

Update Printer Firmware:

• Ensure your printer has the latest firmware installed. Visit the HP support website for firmware updates.

Check Print Drivers:

• Make sure your printing device has the correct and updated drivers installed. You can download the latest drivers from the HP support website.

Perform Printer Maintenance:

• Access the HP Smart app or printer software to run diagnostics and maintenance routines.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,