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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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06-11-2020 11:30 AM
I am so over having to uninstall and reinstall the drivers about once a month when all of a sudden my printer stops printing in color. This is ridiculous! Then you can't talk to a live person. Is there a permanent solution for this?
06-13-2020 06:22 AM
Hi,
Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to restart your PC and allow the utility to complete the process, then check for any difference.
Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.
Shlomi
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06-14-2020 10:13 AM
Not helpful at all. There is an obvious issue with the drivers, as I have had to uninstall and reinstall multiple times. It works for awhile after doing that and then within a few months, the issue occurs again. The only permanent fix for this is to say Good-bye to HP products!