hp 5520 printer says offline

[mcrann]

 have a hp 5520 printer, try to print and says offline, have been through hp printer doctor several times, have uninstall printer and reinstalled, have updated drivers, have shut and restarted router and printer several times , made sure ip address is same in computer as in printer, made sure printer shows connected to computer, dont know what else to do

[KrazyToad]

@mcrann

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your post and I would like to help

I appreciate all your efforts and expertise in troubleshooting this issue

I see that you have already performed all the crucial troubleshooting steps

I suggest you uninstall the printer driver from Root level, download the Full Feature Software and the Firmware once again

Let's start with a Printer Reset and restart your Router

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software and the Firmware from Here and follow the onscreen Instructions

Please perform these steps patiently and let me know how it goes

Thank you and have a wonderful day 😊

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