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‎05-13-2019 10:16 PM - last edited on ‎05-13-2019 10:20 PM by Retired

HP Recommended
Product: photosmart 6520
Operating System: Microsoft Windows 7 (64-bit)

HP photosmart 6520 running windows 7

after printing a page it spits out several blank pages, then jams, I clear the jam and it spits out more blank pages and then jams

I reinstalled the printer and drivers and don't know what to do next. Any ideas out there? please respond to [edit] as when I registered it would only take the first part (skellig)

thank you

3 REPLIES 3

‎05-14-2019 05:29 PM

HP Recommended

@sarah2002

 

Welcome to HP Community
 

Please update the Printer Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-6520-e-all-in-one-printer-series/5169...

 

Next clean the Paper Rollers and perform a Reset. You can follow the instructions in Step 1 & 7 from this Link: https://support.hp.com/us-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/document...

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

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‎05-17-2019 05:48 PM

HP Recommended

It says I have two messages, but only can see one.

I updated the firmware and cleaned the rollers as best as I could.

I also stopped the spooler and then started it.

It printed ok for about a day and then started sending a blank pape through and then jamming big time.

I am afraid I will have to buy a new printer?!?

Any other ideas?

Thanks

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‎05-17-2019 06:52 PM

HP Recommended

@sarah2002

 

Try making Photocopies and check if that works

 

If the issue persists while making Photocopies, please contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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