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‎04-07-2025 12:32 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I am having same issue as this post

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/8610-firmware-downgrade/m-p/9174195#M32...

 

I have looked official website, there is no firmware to download now

https://support.hp.com/ie-en/drivers/hp-officejet-pro-8610-e-all-in-one-printer-series/model/5367606

 

I have try both HP Easy Start and HP smart, there is no firmware update option at all.

 

Alden4 could you send me the next action?

 

Thanks!

5 REPLIES 5

‎04-08-2025 09:08 AM

HP Recommended

Hi @FixMyPrinterPL1 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Downgrading firmware on the HP OfficeJet Pro 8610 can be challenging, as HP typically does not officially support firmware downgrades once an update has been installed. 

 

Keep in mind that reverting firmware may impact other printer functions, and HP does not recommend or officially support this process.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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‎04-08-2025 09:11 AM

HP Recommended

I checked your official instructions to download firmware, and there is no firmware to be found with the link provided on your official website. I took step further to ask here, please send me the instructions as other users had asked before!

Was this reply helpful? Yes No

‎04-10-2025 01:45 PM

HP Recommended

@FixMyPrinterPL1,

 

My apologies, as informed earlier firmware downgrade is not an option from HP.

 

However you may check online for solutions.

 

Thanks,

Hawks_Eye.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎04-10-2025 02:31 PM

HP Recommended

Where could we the HP printer owners find the firmware? There is no firmware download link on your official website. I can only find the drivers on the official website. So if you have the link to those firmware, please let me know.

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‎04-13-2025 08:42 AM

HP Recommended

@FixMyPrinterPL1 

 

My apologies, as mentioned earlier please note that HP does not provide an option to downgrade firmware once it has been updated. 

 

Firmware updates are designed to enhance printer functionality, security, and compatibility, and reverting to an older version could potentially affect the printer's performance or introduce vulnerabilities. As such, HP has implemented safeguards to ensure users benefit from the most current firmware available.

 

Thanks,

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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