hp 8710 drivers missing completely and can't dowload drivers to talk to laptop

[sgcreate]

First I could send to printer but not scan from printer (scanner couldn't find laptop).  Looking at helpdesk, the virtual tech said to uninstall driver for 8710, so I did.  BIG MISTAKE.  Now I can't print, either!  I've installed HP Smart, which is stupid, when it can't find your printer.  And hp.123.com doesn't work to provide drivers to download.

How do I get the original drivers for my 8710 Photosmart so I can use it for something other than a copier!  HELP!

[Dragon-Fur · Accepted solution]

@sgcreate 

If this is your printer:

HP OfficeJet Pro 8710 All-in-One Printer series 

then the Full Feature Software is here:

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

Check Control Panel > icon view > Programs and Features

If the printer software is still listed,

Click on the software and Uninstall

After the software is uninstalled, Restart the computer and log in

Check Control Panel > icon view > Devices and Printers

If the printer is still listed under Devices,

Right-Click on the printer and Remove

Then Restart the computer and log in

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver
• After the software is installed, Restart the computer and log in

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References

Install - HP Collection of “how-to” videos

HP Video Gallery

Use Categories and the search window to narrow the search. 

For example,

Category Printers and All-in-Ones > Install, Setup, Drivers

Select your Video

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

OR

Open Support Home

Enter the name of your HP device

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