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‎07-15-2025 09:56 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: macOS 10.13 High Sierra

my hp 8710 printer expired but still prints - the scanner doesn't respond - I'm on the insta-ink program - what are my options?

- can I get a new driver?

-  does hp help me replace the printer?

 

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1 REPLY 1

‎07-17-2025 01:35 PM

HP Recommended

Hi @SEATTLEEARL 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

Not to worry I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.
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