hp 9730E printer won't recognize standard business envelopes to print

[DRTMCB]

When I load standard business envelopes into tray 1 of my HP 9730E printer, and then open Word and put the sending and receiving addresses in the mailings section, and press print, my printer tells me tray 1 is set up for 8 1/2 by 11 paper. But I moved the guides to accommodate the envelope size.  I also can't locate anywhere on the printer display where I can modify the paper tray size.   ????

[Dragon-Fur]

@DRTMCB 

Welcome to the HP English Community --

You are perhaps most of the way there.

Add a check at the Printer Control Panel OR the Embedded Web Server (EWS) to adjust the Tray and Paper.

 User Guide - HP OfficeJet Pro 9730e Wide Format All-in-One Series

Load Paper - Starting on Page 11 - Envelopes on Page 17

Change the default paper settings >> Page 24

Example - (Alternate EWS format - select new OfficeJet Pro printers and at least a few LaserJet printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next  (in addition and as available)

Section Print > Default Print Options > Select default options / tray

EWS_9135_Tray_and_Paper_6EWS_9135_Print_Default_Print_Options_6

=====================================

Message Content References

Paper Specifications

Media Size (facet)	Letter; A4; Legal; B5; Tabloid; A3
Media Sizes Custom (imperial)	Tray 1: 3 x 5 to 11.7 x 17 in; Tray 2: 8.5 x 11 to 11.7 x 17 in
Media Sizes Custom (metric)	Tray 1: 76 x 127 to 297 x 420 mm; Tray 2: 210 x 297 to 297 x 420 mm
Media Types	Plain; HP EcoFFICIENT; HP Premium Presentation Matte 120g; HP Tri-fold Brochure Glossy 180g; HP Brochure Matte 180g; HP Brochure Glossy 180g; HP Advanced Photo Papers; Light 60-74g
Media Weight Recommended (imperial)	16 to 28 lb, bond
Media Weight Recommended (metric)	60 to 105 g/m²
Media Weights Supported, By Paper Path (Imperial)	9 to 66 lb bond (plain media)
Media Weights Supported, By Paper Path (metric)	34 to 250 g/m²

Example - Windows - Word > Mailings > Envelopes

Rabbits_and_Chickens_Test_Envelope_10_16

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 9730e Wide Format All-in-One series  

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