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- HP Community
- Printers
- Printer Setup, Software & Drivers
- hp app install USB Device need to desable

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03-10-2022
04:30 AM
- last edited on
10-11-2025
09:52 AM
by
Raj_05
how to disable hp app install usb device in windows 10 64bit
HP LaserJet Pro CP1025 Color Printer
when apply block usb by domain group policy printer not working
Solved! Go to Solution.
Accepted Solutions
03-22-2022
07:45 AM
- last edited on
10-11-2025
09:55 AM
by
Raj_05
@CNF6C28451
As mentioned in my previous post, this model printer is not compatible with HP app. Use the full-feature printer driver.
If the issue persists, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.
Please reach out to the HP Technical Support team in your region for further assistance.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
KUMAR0307
I am an HP Employee
03-14-2022
06:38 AM
- last edited on
10-11-2025
09:52 AM
by
Raj_05
@User032022, Welcome to the HP Support Community! I’m here to help.
This model printer is not compatible with the HP app due to its age.
To know how to connect the printer using a USB cable, refer to - HP printer setup (USB cable)
Click here to download the HP Full-feature driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee
03-15-2022
11:09 PM
- last edited on
10-11-2025
09:53 AM
by
Raj_05
Dear Kumar,
Still same issue in windows 10 64bit when apply usb block policy by domain
get this message (the installation of this device is forbidden by system policy. Contact your system administrator.
the printer connected by usb cable
i need help hp app installation utility software for hp app install usb device disable
03-17-2022
08:27 AM
- last edited on
10-11-2025
09:53 AM
by
Raj_05
This means that the computer you are using is not allowing the installation as you are not the Admin.
If this is a company owned computer, you will have to talk to IT department. This is not an issue with the printer.
This model printer is not compatible with HP app.
Keep me posted for any other assistance.
KUMAR0307
I am an HP Employee
03-19-2022
11:57 PM
- last edited on
10-11-2025
09:54 AM
by
Raj_05
Dear Kumar
I have admin rights printer working fine but when i apply policy block USB after restart not working printer because (HP App install usb device) is block by group policy this model printer has built-in printer driver like (hp laserjet pro400m401a) printer
this model has option by button i can on - off hp app install.
hp LaserJet (p1102) this model printer available software i can disable -enable by software(HP App install usb device)
03-22-2022
07:45 AM
- last edited on
10-11-2025
09:55 AM
by
Raj_05
@CNF6C28451
As mentioned in my previous post, this model printer is not compatible with HP app. Use the full-feature printer driver.
If the issue persists, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.
Please reach out to the HP Technical Support team in your region for further assistance.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
KUMAR0307
I am an HP Employee