hp blocking third party cartridges

[merlin2023]

I have used HP Printers for business use since the early days  and used compatible ink refills and cartridges from the very beginning, all on the official HP understanding  that damage caused by non HP cartridges would invalidate the guarantee. I additionally served on the **bleep**y board before retirement.  I bought my last printer, an OfficeJet Pro 6960 in 2017 on the same understanding and have used compatible ink ever since, that is until last week when it was suddenly blocked from using compatible cartridges. I would be grateful if you would tell me how to get it working with my existing compatible cartridges as I have never paid for or entered into a contract with HP to solely use their HP ink cartridges in this printer. I Look forward to receiving a fix regards mike

[A_Gayathri]

Hi @Anewname,

Welcome to the HP Support Community

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

click here and please check HP Printers - Dynamic Security enabled printers

I hope this helps! Keep me posted. 

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