hp color laserjet pro won’t recognize WiFi network

[DJShxtMyPants]

My brand new fresh from the box, hp color laserjet pro mfp 3301 - 3304/3388 series is having network issues.

The printer continues to say there are multiple WiFi networks with the same name and there isn’t. 

The printer only shows the one network, no others.
The router is 5 feet from the printer.

The router isn’t dual band.

The router and have printer have been reset.

However, I'm able to print from my phone but not my computer.

Please help!

[BeemerBiker]

Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

It must be a very old router if it is not dual band.  Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.

You may need to reset the printer: video here


Wi-Fi setup to router: video here


For Wi-Fi direct setup see page 28 click here.
This is useful if you do not have access to the router or you want to bypass the router and print directly to the printer.


Full feature software 3301 3304 3388 July 2024
But click here and look for other featured software including OCR.

Printer Reference 4 different 3301 versions

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.

[Jonty45]

1. I have reset the printer
2. removed all traces of HP Laserjet from my computer
3. Used HP Smart, computer not recognised
4. I have power cycled Printer and router, both powered off for 5 minutes.
5. I cannot access EWS either by IP address since there is no communication with the printer.
6. I have uninstalled/reinstalled the Software

What else can I do?

[BeemerBiker]

@Jonty45 you have a different printer.  Please start a new discussion.

[DJShxtMyPants]

honestly none of your advice helped, unless you use the HO Smart App nothing is going to work for HP

My advice is don’t buy an HP printer, literally any other printer would work fine without having to use an app.