• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
hp deskjet 1055 j410 series
Microsoft Windows 10 in S Mode

I can download the printer driver from the hp website but my computer will not let me install. It says i need the HP smart app...also installed. That doesn't help. Is my printer too old and not supported anymore? any suggestions on how i can get the driver installed.

1 REPLY 1
HP Recommended

@tb70 

 

Welcome to the HP Community.

 

Printer is indeed old.

The software is vintage, too, though in this case the ancient software is not the immediate issue.

 

The printer does not support HP Smart (or the app would work).

Your Operating System version (S mode) only allows you to install any application / software from the Microsoft Store

 

In other words,

HP Smart won't run - or does run - but is not useful.

Printer software cannot be installed.

 

You likely need a new printer.

You might want to consider moving from Windows S Mode and installing a full version of Windows.

 

References / Resources

 

Switching out of S mode in Windows 10

Reminder, this is a One-Way-Ticket:  Once you leave “S” mode, you cannot go back to “S” mode.

Windows 10 in S mode FAQ 

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Deskjet 1050 All-in-One Printer series - J410 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.