hp deskjet 2622

[suepur]

my printer will print page when holding power button and x but whenever i try to print from printer i get a printer in default message. this printer has been working for along time but now will not print.  how do i fix this

[Nal_NR]

Hi @suepur,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having printing issues.

It sounds like your HP DeskJet 2622 printer is not communicating properly with your device, resulting in a "printer in default" message when trying to print. The fact that it prints a test page using the power button and X combination suggests that the printer itself is functioning, but there's an issue with the connection or settings. Here are some steps you can follow to troubleshoot and fix the problem:

Check Printer Status:

• Go to Control Panel > Devices and Printers (or Settings > Printers & scanners on Windows 10/11).
• Make sure your HP DeskJet 2622 is set as the default printer. Right-click on the printer icon and select Set as default printer.

Clear Print Queue:

• Sometimes, stuck print jobs can cause issues:
  • Right-click on your HP DeskJet 2622 printer in Devices and Printers.
  • Select See what’s printing, then click Printer > Cancel All Documents.

Restart Print Spooler Service:

• Restarting the print spooler service can often resolve printing issues:
  • Press Windows + R, type services.msc, and press Enter.
  • Find Print Spooler in the list, right-click on it, and select Restart.

Update or Reinstall Printer Drivers:

• Update Drivers:
  • Go to Device Manager > Printers.
  • Right-click on your printer and select Update driver > Search automatically for updated driver software.
• Reinstall Drivers:
  • If updating doesn't work, uninstall the printer:
    • Right-click on the printer in Devices and Printers and select Remove device.
  • Reinstall the printer by using the latest drivers from the HP Support website.

Check Printer Connection:

• Wireless Connection:
  • Make sure the printer is connected to the same Wi-Fi network as your computer. You can check the Wi-Fi status on the printer’s control panel or by printing a network configuration page.
• USB Connection:
• If using a USB connection, ensure the cable is securely connected and not damaged. Try using a different USB port on your computer.

Please find the remaining steps in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @suepur,

Please find the remaining steps below. 

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. This utility can automatically diagnose and fix many common printing and scanning problems.

Disable "Use Printer Offline" Mode:

• In Devices and Printers, right-click your printer and make sure Use Printer Offline is unchecked under the Printer menu.

Restart Your Devices:

• Restart your computer, printer, and router to refresh the connection between them.

Check for Windows Updates:

• Ensure your operating system is up to date, as some updates may include important fixes for printer connectivity.

Test Printing from Another Device:

• To rule out issues with your current computer, try printing from another device (such as a phone or tablet) using the HP Smart app.

If you’ve tried all the above steps and the issue persists, there might be a deeper problem with the printer’s internal settings or firmware. In that case, consider performing a factory reset on the printer might help as a last resort.

I will share the steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @suepur,

Steps for Factory Reset on HP DeskJet 2622:

Turn Off the Printer:

• Make sure your printer is powered on and in a ready state.

Disconnect Power:

• With the printer on, unplug the power cord from the back of the printer.
• Unplug the power cord from the power source or wall outlet as well.

Wait for a Minute:

• Wait for at least 60 seconds to clear any residual memory.

Reconnect Power:

• Plug the power cord back into the printer and the power source.
• Turn the printer back on if it doesn’t power on automatically.

Perform the Reset:

• Press and hold both the Cancel (X) button and the Wireless button on the printer control panel simultaneously for about 10 seconds.
• Release both buttons when the Power light starts blinking.

Reconfigure Printer Settings:

• After the reset, you will need to reconnect your printer to your Wi-Fi network or set up the printer again using the HP Smart app or the printer software on your computer.

Reconnect to Wi-Fi Network:

• For Wireless Setup: Use the HP Smart app or go through the printer’s setup process to reconnect it to your Wi-Fi network.
• Manual Setup: Press the Wireless button and the Information button at the same time to print out a wireless configuration page that will help you set up the Wi-Fi.

If your printer still doesn’t work correctly after the reset, or if you encounter any specific error messages, I recommend you contact phone support for more options. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.