hp easy start asking username and password

[nsnsnsnsns]

hi, i try to install my hp deskjet 3630 with hp easy start and they ask for username and password. what does it refer to? i've tried wifi username and password, printer wifi direct, my macbook administrator name and password, but nothing works. this is so frustrating, please help!

[Anand_Andy]

Hi @nsnsnsnsns,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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