hp envy 4507/windows 11

[pierrot64]

I changed my computer, I went from Windows 10 to 11 and since then I can no longer synchronize my printer: status unknown. What should I do?

[A_Gayathri]

Hi @pierrot64,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

If your HP ENVY 4507 e-All-in-One Printer's status is unknown after upgrading to Windows 11, try the following steps to resolve the issue:

Update Printer Drivers:

• Go to the HP website and download the latest drivers for your printer model compatible with Windows 11.
• Install the drivers and restart your computer.

Reinstall the Printer:

• Open Settings > Devices > Printers & scanners.
• Find your printer in the list, select it, and click Remove device.
• Restart your computer.
• Add the printer again by clicking Add a printer or scanner and following the on-screen instructions.

Check Network Connection:

• Ensure your printer is connected to the same network as your computer.
• Print a network configuration page from your printer to verify its IP address and network connection.

Run Windows Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Printer troubleshooter and follow the prompts.

Update HP Smart App:

• If you're using the HP Smart app, ensure it is updated to the latest version from the Microsoft Store.
• Open the app, go to Printers, and try to set up your printer again.

Check Printer Status:

• Make sure your printer is turned on and there are no errors or warning lights on the printer itself.

Firewall/Antivirus Settings:

• Sometimes, firewall or antivirus software can block the printer. Check your settings to ensure that the printer is allowed.

Refer to this document: HP ENVY 4507 e-All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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