hp envy 5030 setup problem

[beno00]

hi when i turn on my hp envy 5030 it automatically asks for wireless update and when i connects to wifi network but fails to download update loading at 00%. when i connect with usb to my laptop in devices appears like firmware update device. i cant go to settings or go back from automatic update.

[praveenbv]

Hi@beno00, Welcome to the HP Support Community. 

Try these steps to re-install the printer driver - 

Update the HP ENVY 5000 All-in-One Printer series Firmware Update

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!@

[beno00]

No the problem stil exist now i tried to connect with xp and there shows also like firmware update device. It seams like my printer is turned of on update or something like that. 

[praveenbv]

 Hi@beno00,

We have done the basic troubleshooting as per the installing the printer to your computer .hence the Operating system is obsolete its end of support Life,

The option to upgrade the  PC is the fix the issue or contact any local technician.

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!