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‎02-21-2023 09:30 AM

HP Recommended
Product: HP ENVY 5540 All-in-One Printer

Hi, since a couple of weeks the touch screen of the printer seems to be continuously in sleep mode (dark, no text or icons visible), except when there is something to slide (e.g. the start menu where some icons can slide to print, scan, ....

This means that I cannot use the touch screen anymore.

Unfortunately, going back to the factory settings is done via this touch screen...

Thanks for your help.

Category:
1 REPLY 1

‎02-22-2023 02:29 AM

HP Recommended

 

 

                    Hello MME2, 

             

 

 

In Windows, search for and open Device Manager. Expand the Human Interface Devices list. Right-click the HID-compliant touch screen device, and then click Enable, if possible.

 

 

 

                    

                                     Excellent Day.

 

 

             * Click on YES button  to say thanks, 

             * Click on the button Accepted Solution if the question is answered.

             * Please keep me informed.

              * I am a volunteer posting answers on my own time.

 

                  Best regards,

                         

                          

Bernard42.
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