hp envy 6000 wont print in color from Outlook

[billyork23]

I can only print in black in white from Outlook on my mac.

I'm using MacOS Sequoia 15.0 (24A335)

[A_Gayathri]

Hi @billyork23 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to resolve the issue where your HP ENVY 6055e All-in-One Printer won't print in color from Outlook on macOS Sequoia 15.0 (which is likely a future macOS version), try the following steps:

1. Check Printer Settings in Outlook:

• Open Outlook and go to the Print dialog.
• In the Print dialog box, look for an option like Copies & Pages or Printer Features.
• Under Printer Settings, ensure that Color is selected instead of Black & White or Grayscale.

2. Check Printer Queue Settings:

• Go to System Preferences > Printers & Scanners.
• Select your HP ENVY 6055e printer and click on Options & Supplies.
• Check if there is an option to select Color under Print Quality or Printer Features.

3. Reinstall Printer Driver:

There might be a driver conflict or outdated driver issue. Reinstalling the printer driver may fix it:

• Go to System Preferences > Printers & Scanners.
• Select your printer and click the minus (-) sign to remove it.
• Reinstall the driver by downloading the latest driver from the HP support site for macOS Sequoia 15.0.
• After reinstalling, make sure to set the Default Print Settings to Color.

4. Reset Print System:

• Open System Preferences > Printers & Scanners.
• Right-click (or Control-click) anywhere in the printer list and select Reset Print System.
• Add your printer again and check if you can print in color.

5. Update HP Smart App: HP printer setup (HP Smart app)

Ensure you have the latest version of the HP Smart app:

• Open the App Store on your Mac, go to the Updates tab, and check for any updates related to the HP Smart app.
• If needed, uninstall and reinstall the HP Smart app and test printing in color.

6. Check Outlook Version:

• Ensure that your Outlook is updated to the latest version by going to Help > Check for Updates in Outlook. If you’re using an older version of Outlook, updating it may fix print-related issues.

Refer to this document: HP ENVY 6055e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[billyork23 · Accepted solution]

So last week I tried all those steps and it did not help. 

Today, I started through them again from the top and this time a "print in color" option appeared in the print dialog near in the "Copies" section at the top of the dialog.

Strangely, that option did not appear until after I restarted Outlook. 

I wonder if the new print driver needed to re-sync with Outlook - hence the need to restart Outlook...

That appears to be the case. 

I needed restart Outlook to get the color option.

I also needed to restart Safari to get the color option.

[A_Gayathri]

Hi @billyork23 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!