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Locked

‎02-27-2024 06:01 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

my hp printer envy 6400 has error message setup incomplete.  I worked until a week ago.  I have uninstalled hp smart app and reinstalled I still get same error message.  I have tried followed instruction to uninstall printer from hp smart app the instructions do not make sense  

Category:
1 REPLY 1

‎02-28-2024 08:33 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please do a reset and try setting up again with HP Smart app.

 

This resource will be useful:

 

Reset:

https://www.youtube.com/watch?v=cAnORP2ZxcI&t=17s

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Envy Pro 6455 | Envy 6420e Printer :How to reset/restore to Factory Defaults
HP Envy Pro 6455 | Envy 6420e Printer :How to reset/restore to Factory Defaults
youtube.com/watch?v=cAnORP2ZxcI&t=17s
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Reset | Restore to factory ...
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