• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-27-2024 06:01 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

my hp printer envy 6400 has error message setup incomplete.  I worked until a week ago.  I have uninstalled hp smart app and reinstalled I still get same error message.  I have tried followed instruction to uninstall printer from hp smart app the instructions do not make sense  

Category:
1 person had the same question
1 REPLY 1

‎02-28-2024 08:33 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please do a reset and try setting up again with HP Smart app.

 

This resource will be useful:

 

Reset:

https://www.youtube.com/watch?v=cAnORP2ZxcI&t=17s

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Envy Pro 6455 | Envy 6420e Printer :How to reset/restore to Factory Defaults
HP Envy Pro 6455 | Envy 6420e Printer :How to reset/restore to Factory Defaults
youtube.com/watch?v=cAnORP2ZxcI&t=17s
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Reset | Restore to factory ...
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.