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Locked

‎02-27-2024 06:01 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

my hp printer envy 6400 has error message setup incomplete.  I worked until a week ago.  I have uninstalled hp smart app and reinstalled I still get same error message.  I have tried followed instruction to uninstall printer from hp smart app the instructions do not make sense  

Category:
1 REPLY 1

‎02-28-2024 08:33 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please do a reset and try setting up again with HP Smart app.

 

This resource will be useful:

 

Reset:

https://www.youtube.com/watch?v=cAnORP2ZxcI&t=17s

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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