hp envy 6455e will not print

[dkdavis]

hp envy 6455e will not print

[VikramTheGreat]

Hi @dkdavis,

Welcome to the HP Support Community.
 

Thank you for reaching out. I understand that your HP ENVY 6455e is not printing. To determine where the problem is occurring, we need a little more information before recommending troubleshooting steps.
 

Could you please let us know:

• Are you trying to print from a Windows PC, Mac, phone, or tablet?
• If you are using a computer, which operating system and version are you using?
• Is the printer showing Ready, Offline, or any error message on the printer display?
• When you send a print job, does it remain in the print queue, disappear without printing, or show an error?
• Can you make a copy directly from the printer's control panel?
• Is the printer connected through Wi-Fi or USB?
• If it is connected by Wi-Fi, does the printer show that it is connected to your wireless network?
• Are you able to print a Printer Information/Status Report directly from the printer?
• Are you using Original HP cartridges, or third-party/refilled cartridges?
• If there is an error message, please provide the exact wording or a photo of the printer display.

If the printer can make a copy successfully but cannot print from the computer or mobile device, that will help us determine whether the issue is with the printer itself or the connection/software.
 

Please provide the above details, especially what happens when you send a print job and whether the printer can make a copy, and we can guide you through the appropriate HP troubleshooting steps.

Take care and have an amazing day!