hp envy photo 7800 all in one serires driver unavailable using windows 10

[zekedog7]

No matter what I try I get a message that my driver is unavialble  I even uninstalled my printer and now I can not reinstall it  No idea what to do next.  Now it is saying offline  and I cant seem to get it ti install.  

[Kumar0307]

@zekedog7, Welcome to the HP Support Community!

I understand you are trying to install the printer on the computer. If you get an offline message, check the connectivity between the printer and the computer.

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Once connected, you may use the HP smart app to print.

Download the app from the Microsoft store. Click here to know more about the app.

Alternatively, if you require the full-feature printer driver, click here.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[sanpradhnaol]

I just bought the printer today, and was able to print from mobile phone. From my Windows 10 Envy laptop, I tried both, setting up from Smart and downloading the advanced driver. Even so, it still says that the printer is connected, but the driver is unavailable.