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‎07-06-2021 10:04 AM

HP Recommended
Product: Envy Pro 6400
Operating System: Microsoft Windows 10 (64-bit)

My HP envy pro 6400 prints the alignment page every time I use it, no matter how many times I perform the alignment.  How do I stop this.

1 REPLY 1

‎07-10-2021 05:01 AM

HP Recommended

@buserash

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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