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HP Recommended
Microsoft Windows 10 (64-bit)

Operating on Windows 10 I cant find any drivers to download,and the HP support app not able to see my printer 

Im really only looking to clean the printer as its streaking ...

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Most streaking on this model will be caused by bad/defective/empty cartridges and no utilities in the driver can solve that problem. Do you get a predominant color in streaks? Look at the blue/green drum on the cartridges for ones that have any toner on them and those are likely the problem ones.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2
HP Recommended

Most streaking on this model will be caused by bad/defective/empty cartridges and no utilities in the driver can solve that problem. Do you get a predominant color in streaks? Look at the blue/green drum on the cartridges for ones that have any toner on them and those are likely the problem ones.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks for the reply.

Its an old printer and the predominant streaking colour is magenta, 

 

thanks again

Dee

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