hp office jet 8700 Disable cartridge lockout

[4464]

I've stopped firmware update and cartridge protection off for my HP officejet 8702. I had all non-HP cartridges installed then one cartridge was identified as non-HP and would only accept HP cartridges. No matter what I do the one slot will only accept HP cartridges. Has anyone got any suggestions on how to get that one slot to accept non-HP cartridges. I have restored factory settings and reinstalled the printer programs and still have the same problem.

[sandytechy20]

@4464

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

If you see a Cartridge Problem error message when you are using non-HP cartridges, it is possible that a dynamic security feature has caused the printer to reject the non-HP cartridge. It is also possible that the cartridge has simply failed for other reasons.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[4464]

The article you referred me to only refers to the Officejet pro series and only to the Officejet 6810, 6820 and 6950, not the 8700 series.

[sandytechy20]

@4464

The steps in this HP document is for HP 8700 printer series aswell.

Here is the link of the document:- Click here

Cheers.