hp officej jet pro 8130e setup

[harrysteve546]

There TWO issues. First issue:  Hp Smart app will not download. Computer keeps displaying the message "error" that's all it says error.  Second the printer itself displays "firmware updates", but when pressed,  nothing happens will not allow me to continue. This is a new hp office jet pro 8130e printer, and will not scan, only prints when connected by EnterNet

[BeemerBiker]

To scan you need the full feature software

Full feature software download file for July 2024 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run "wsreset" from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

Let me know if you need more help