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I just got a HP OfficeJet 7110 printer off of Ebay.  Have print head error, have to replace that.

Current issue though is the admin password.  I atte3mpted to factory reset press and hold for 

5 seconds the wireless and resume buttons.  the first light will flash, the ink lights scroll.

ip stays the same when i scan network.  tried admin and Password no luck.  when trying to goto the 

password reset page I get: 

This site can’t provide a secure connection

192.168.2.232 uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.
This is a ATT fiber home network, with a asus rog gaming wifi router serving wired and wireless networking.
Computer is windows 10 pro.
2 REPLIES 2
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Hi @HCalhoun01,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. -

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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Did your suggestion work for him? I have a different issue with my HP 7110. I am desperately trying to set up two custom print sizes, 24x30cm and 30x40cm, for photo printing. I have gone through every suggestion and the only thing that I have accomplished is getting these two sizes to show up in the form drop down box in the Print  Server Properties window. I see them in the paper size drop down box when I go to print in MicroSoft Word - and then the sizes do not work - but the two sizes are not a size option when printing a photo. I tried to insert a photo into a Word document and do a 30x40cm print that way but that does not work - the image shows up on half the 30x40 leaving the other half white (empty/nothing there). Any suggestions/ideas?

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