hp officejet pro 8130e series initial setup stuck

[rowdydadf16drvr]

can't advance past firmware updates in the setup routine -- select auto updates and on the next screen 'continue' but the routine will not advance

[Jerry_57]

Hi @rowdydadf16drvr,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP OfficeJet Pro 8130e series will not move past the firmware update step after you select Auto Update and then Continue. Try these HP-supported checks:
 

• Make sure the printer is connected to the Internet. Firmware checks require an internet connection, and HP+ printers must remain connected online for setup and updates.
   
• Complete setup with HP software and an Internet connection, not USB-only. HP states that to use all features and complete the first-time setup, you should use HP software and an internet connection.
   
• If using Wi-Fi, confirm Wi-Fi is connected and stable. The printer Wi-Fi light should remain lit when successfully connected.
   
• If needed, connect by Ethernet instead. HP notes that you can connect the printer to an Ethernet network, and Wi-Fi is automatically disabled when Ethernet is connected.
   
• Try updating from the control panel again after reconnecting to the network:
  
  
  1. On the Home screen, touch Menu
      
  2. Go to Utilities > Settings
      
  3. Touch Firmware Update
      
  4. Choose Auto Update (Recommended) or Notify
      
• If the printer is already on your network, try updating from the Embedded Web Server (EWS):
  
  
  • Open the printer’s EWS from HP software, then go to General > Firmware Update > Check for Update.
     
• If proxy settings appear and you do not have them, contact your network administrator. HP notes that proxy details may be required on some networks.

I hope this will help.

 

Take care and have a good day.

[greenturtle]

Hi,

Thanks for using the HP Support Community.  Apologies for jumping in here.

Can try the following:

1. Do a wireless reset

2. Connect printer to wireless network

3. Attempt a FW update

These resources will be useful:

1. Reset wireless:

https://www.youtube.com/watch?v=H9ryGwiH2bg

2. Connect Printer to wireless network

https://www.youtube.com/watch?v=oiIxxWgTKcI

3. Firmware update 

https://www.youtube.com/watch?v=HDzj0LkNIPY

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfVMlHOO8lHinzd_

Hope that helps!