hp officejet pro 9130b printer unusable

[print-me-please]

Hey,

So my company refused to pay for ink for the office EPSON printer and said we had to get an approved printer which only included HP OfficeJet pro 9130b.

Since i got it there has been nothing but issues with it disconnecting from the internet. It is physically connected via Ethernet now. The biggest issue is that it won't just print in black and white if a color is down. We have to physically go to the printer and hit print in black in white. If more than one person sends a job to the printer when a color is empty the only one that prints is the last one sent after you accept print in black and white. On my mac i cant even see the supply level so i have to log into the printer to see the supply levels.

The cyan went so replaced it and now it comes up error "Continuous Ink Supply". The old cartridge is empty so even if i put that in so i can't print or scan or anything.

Is there someway for the printer to ignore the INK issue so i can at least scan or am i better off just buying an another printer.

I should also mention this printer is less than a year old but my warranty on HP site says its expired which i cant understand.

[zoey7886]

@print-me-please, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP OfficeJet Pro 9130b All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I hear you—that sounds like a frustrating situation. Let’s go through a few things to get your printer working as smoothly as possible.

Printing in Black & White When a Color Runs Out

By default, many HP printers require all cartridges to have ink, even for black-and-white printing. However, you should be able to bypass this manually. Since it sounds like you’re already selecting "Print in Black & White" at the printer, try setting grayscale as the default in your printer driver:

On Mac:

Go to System Preferences > Printers & Scanners.

Select your printer and click Options & Supplies.

Under Options, check for a setting like "Use Black Ink Only" or "Grayscale."

On Windows:

Go to Control Panel > Devices & Printers.

Right-click your printer and choose Printing Preferences.

Look for an option like "Print in Grayscale" and set it as default.

That should prevent the printer from needing manual confirmation every time.

Error: "Continuous Ink Supply"

This error typically appears when:

The printer detects a non-HP ink system (which I assume is not the case here).

The printer firmware is out of date.

There's a sensor issue in the ink supply system.

Try this:

Power Cycle: Unplug the printer completely (including the power cord), wait 60 seconds, then plug it back in.

Check for Firmware Updates: Log into the printer’s web interface (type its IP address in a browser) and look for a firmware update.

Reset the Printer: Go to the printer menu > Setup > Printer Maintenance > Restore Factory Defaults.

Scanning Without Ink

Unfortunately, HP printers often block all functions if they detect an ink issue. Some models allow scanning from a computer instead of the printer panel. Try using HP Smart on your Mac or Windows PC:

Open the HP Smart app.

Click Scan and try scanning from there.  

Let me know if this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[zoey7886]

@print-me-please, please try the above steps and let me know how it goes!

[print-me-please · Accepted solution]

@Zoey7886

We resolved the issue by replacing printer with Epson Eco Tank.

Thank you for the help

[Kuroi_Kenshi]

Hi @print-me-please,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,