hp printables issue

[Tosh765]

Can someone set me in the right direction to this issue please,

the printer is the HP  Envy  5640 Series and I’m trying to open the printable Tab on the HP Smart app on iPad iOS,  the printer is online and connected to my wifi and is used regularly by wireless connection with no issues.

when I click the printable Tab I just get the message:  ‘NO INTERNET CONNECTION”  I’ve rebooted everything etc but to no avail.

an help much appreciated 

[A_Gayathri]

Hi @Tosh765,

Welcome to the HP Support Community

I understand you need are not able to connect to Web Services. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that let's try the below suggestions:

Restart the computer, printer, and router

• To resolve many connectivity issues, restart the computer, printer, and router.
• NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
• Turn off the router by pressing the power button or disconnecting the power cord.
• Turn off the printer.
• Close all running programs on your computer, and then shut down the computer.
• Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
• Turn on the printer.
• Turn on the computer.
• Try to turn on Web Services.
• If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

• Touch on the wifi icon ((i)) on the printer, and take down the IP address
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• click on webservices and remove webservices and re-enable it
• If the issue persists, proceed to the next step.

Check the Internet proxy server settings

• For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.
• Locate the Internet proxy settings.
• Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
  The network settings menu displays with the proxy settings.
  From the EWS, click the Web Services tab, and then click Proxy Settings.
• Type the Address and Port values for your proxy server connection, and then click Apply.
• Try to turn on Web Services.

Update the printer firmware

• HP regularly releases printer updates. Updating the printer firmware might resolve the issue.
• Refer -- HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dragon-Fur]

@Tosh765 

Apologies for jumping in unannounced.

I found my recent notes on Printables...

and

True  -  Two days ago when I tried to open Printables, the site was not available (would not open).

?

The following is FYI only - Ignore if unwanted or not relevant to your situation...

Start...

If HP Smart won't work - try using the Printables Website.

=-=-=-=-=-=-=-=-=-=-=

HP Printables

History:  Use HP Printables

Two ways to try “HP Printables” (Replacement for Print Apps)

Open HP Smart Windows or HP Smart Mobile application

Click on the tile for Printables

OR

Open your Browser > Open the HP Printables Website

Note:  The website might take a while to fully load / open.

Select your category

Select / Click on a project for adults, children, learning, fun...

See what is available...

Print your choice...

One example - Art Therapy

https://printables.hp.com/us/en/search?input=%23art%20therapy&sortDirection=date_desc

Thank you for participating in the HP Community --

People who own, use, and support HP devices.