hp printer can print using hp officejet pro toolbox but not through standard printing methods

[frankacc]

Hi,

I’m experiencing an issue with my HP printer. While it prints diagnostic information and status reports just fine through the HP Officejet Pro 8100 Toolbox, it fails to print regular documents. The printer is connected via USB.

I’ve already tried uninstalling and reinstalling the software from both the website and the CD, but the problem persists.

Do you have any suggestions on how to resolve this issue?

Thank you.

[Kuroi_Kenshi]

Hi @frankacc,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Error Messages:

• Ensure there are no error messages displayed on the printer or computer.

Verify USB Connection:

• Disconnect and reconnect the USB cable securely between the printer and computer.
• Try using a different USB port on your computer.

Restart Print Spooler Service:

• Windows 7:
  • From the Windows Start menu, click Control Panel > System and Security > Administrative Tools.
  • Double-click Services.
  • Right-click Print Spooler and click Properties.
  • On the General tab, ensure Automatic is selected next to Startup type.
  • Under Service status, click Start, then click OK.
• Windows Vista:
  • From the Windows Start menu, click Control Panel > System and Maintenance > Administrative Tools.
  • Double-click Services.
  • Right-click Print Spooler and click Properties.
  • On the General tab, ensure Automatic is selected next to Startup type.
  • Under Service status, click Start, then click OK.
• Windows XP:
  • From the Windows Start menu, right-click My Computer and click Manage.
  • Click Services and Applications.
  • Double-click Services, then select Print Spooler.
  • Right-click Print Spooler and click Restart to restart the service.

Verify the Printer is Set as Default:

• Windows 7:
  • From the Windows Start menu, click Devices and Printers.
• Windows Vista:
  • From the Windows Start menu, click Control Panel > Printers.
• Windows XP:
  • From the Windows Start menu, click Control Panel > Printers and Faxes.
• Ensure the HP OfficeJet Pro 8100 is set as the default printer. Right-click the printer icon, select Set as Default Printer, and try printing again.

Clear the Print Queue:

• Windows 7:
  • From the Windows Start menu, click Devices and Printers.
• Windows Vista:
  • From the Windows Start menu, click Control Panel > Printers.
• Windows XP:
  • From the Windows Start menu, click Control Panel > Printers and Faxes.
• Double-click the printer icon to open the print queue.
• On the Printer menu, click Cancel All Documents or Purge Print Document, and then click Yes to confirm.
• Restart the computer and check the print queue again to ensure it is clear.

Update Printer Drivers:

• Ensure you are using the latest drivers. Visit the HP Support and Drivers page to download and install the latest driver and software updates for your printer.

Check Printer Settings:

• In the Printer Properties, ensure you have selected appropriate settings for your print job, including paper type, print quality, and other settings.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, a free tool that can diagnose and resolve many printing and scanning problems.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @frankacc,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Error Messages:

• Ensure there are no error messages displayed on the printer or computer.

Verify USB Connection:

• Disconnect and reconnect the USB cable securely between the printer and computer.
• Try using a different USB port on your computer.

Restart Print Spooler Service:

• Windows 7:
  • From the Windows Start menu, click Control Panel > System and Security > Administrative Tools.
  • Double-click Services.
  • Right-click Print Spooler and click Properties.
  • On the General tab, ensure Automatic is selected next to Startup type.
  • Under Service status, click Start, then click OK.
• Windows Vista:
  • From the Windows Start menu, click Control Panel > System and Maintenance > Administrative Tools.
  • Double-click Services.
  • Right-click Print Spooler and click Properties.
  • On the General tab, ensure Automatic is selected next to Startup type.
  • Under Service status, click Start, then click OK.
• Windows XP:
  • From the Windows Start menu, right-click My Computer and click Manage.
  • Click Services and Applications.
  • Double-click Services, then select Print Spooler.
  • Right-click Print Spooler and click Restart to restart the service.

Clear the Print Queue:

• Windows 7:
  • From the Windows Start menu, click Devices and Printers.
• Windows Vista:
  • From the Windows Start menu, click Control Panel > Printers.
• Windows XP:
  • From the Windows Start menu, click Control Panel > Printers and Faxes.
• Double-click the printer icon to open the print queue.
• On the Printer menu, click Cancel All Documents or Purge Print Document, and then click Yes to confirm.
• Restart the computer and check the print queue again to ensure it is clear.

Update Printer Drivers:

• Ensure you are using the latest drivers. Visit the HP Support and Drivers page to download and install the latest driver and software updates for your printer.

Check Printer Settings:

• In the Printer Properties, ensure you have selected appropriate settings for your print job, including paper type, print quality, and other settings.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, a free tool that can diagnose and resolve many printing and scanning problems.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @frankacc,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Error Messages:

• Ensure there are no error messages displayed on the printer or computer.

Verify USB Connection:

• Disconnect and reconnect the USB cable securely between the printer and computer.
• Try using a different USB port on your computer.

Restart Print Spooler Service:

• Windows 7:
  • From the Windows Start menu, click Control Panel > System and Security > Administrative Tools.
  • Double-click Services.
  • Right-click Print Spooler and click Properties.
  • On the General tab, ensure Automatic is selected next to Startup type.
  • Under Service status, click Start, then click OK.
• Windows Vista:
  • From the Windows Start menu, click Control Panel > System and Maintenance > Administrative Tools.
  • Double-click Services.
  • Right-click Print Spooler and click Properties.
  • On the General tab, ensure Automatic is selected next to Startup type.
  • Under Service status, click Start, then click OK.
• Windows XP:
  • From the Windows Start menu, right-click My Computer and click Manage.
  • Click Services and Applications.
  • Double-click Services, then select Print Spooler.
  • Right-click Print Spooler and click Restart to restart the service.

Update Printer Drivers:

• Ensure you are using the latest drivers. Visit the HP Support and Drivers page to download and install the latest driver and software updates for your printer.

Check Printer Settings:

• In the Printer Properties, ensure you have selected appropriate settings for your print job, including paper type, print quality, and other settings.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, a free tool that can diagnose and resolve many printing and scanning problems.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,