hp printer not compatible with hp smart app

[Geodad]

Hp "Smart/Stupid" application all of a sudden gives this message when I try to print "hp printer not compatible with hp smart app".  Was working before.  Found support article that said update windows, update device driver reinstall from Microsoft Store.  None of this worked.  I have HP Officejet 6500A Plus.  Does HP no longer support this device in the application what is work around?  Hope is not throw a working printer into a landfill.....

[Rainbow23]

Hi @Geodad,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are getting error message "HP printer not compatible with HP smart app" on your HP Officejet 6500A Plus printer.

Please follow the steps listed below to install the firmware update from HP smart App.
1. Go to https://123.hp.com/ to install the HP Smart app on your mobile device (if not installed).
2. After completing the printer setup, click or tap your printer name.
NOTE: Menu names, locations, and available settings vary by printer model.
3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.
4. Click or tap Tools or Web Services.
5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

You may refer to this document for more information.

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!