hp smart app just keeps spinning

[Fraser17]

using windows 11.  app just keeps spinning and does not start

[Hawks_Eye · Accepted solution]

Hi @Fraser17 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like the HP Smart app is stuck in a frustrating loop. Let’s troubleshoot this step by step to get it working:

Step 1: Check for Windows Updates

1. Press Win + I to open Settings.
2. Navigate to Windows Update and click Check for updates.
3. Install any pending updates and restart your computer.

Step 2: Reset the HP Smart App

1. Press Win + I to open Settings.
2. Go to Apps > Installed apps.
3. Find HP Smart in the list, click the three dots, and select Advanced options.
4. Scroll down and click Reset. This will clear the app’s cache and settings.

Step 3: Run HP Smart as Administrator

1. Right-click on the HP Smart app icon on your desktop or Start menu.
2. Select Run as administrator. This can resolve permission-related issues.

Step 4: Reinstall the HP Smart App

1. Uninstall the HP Smart app by going to Settings > Apps > Installed apps.
2. Download and reinstall the app from the Microsoft Store.
3. Restart your computer after installation.

Step 5: Check for Conflicting Applications

1. Temporarily disable any third-party security software or firewall settings.
2. Close other applications that might interfere with the HP Smart app, such as other printer management software.

Step 6: Use HP Support Assistant

1. Open the HP Support Assistant application on your computer.
2. Check for any updates or troubleshooting tools related to the HP Smart app.
3. Install updates and restart your computer.

I hope these steps help you resolve the issue and get the HP Smart app running smoothly. Let me know how it goes! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Fraser17]

Implemented step 1 - no action required was up to date

Implemented step 2 and then step 3.

Checked application and issues appear to be resolved.

Thank you very much

[Hawks_Eye]

@Fraser17 

You’re very welcome—great job following through with the steps to resolve the issue! 

I’m glad to hear the HP Smart app is working smoothly now. 

If you encounter any other tech hiccups, feel free to reach out. Wishing you smooth printing and scanning ahead! 😊

Regards, 

Hawks_Eye