hp smart app not working big sur 11.6.8

[Dianad97]

The other day I updated my os Big Sur 11 to 11.6.8. Once I did that and tried to use the smart app it wigged out my computer. Anytime I clicked on an open window I would hear a beep sound. Whatever window was in front, would stay in front. I could not send other windows to the background or enter information, like password, or type an email if I tried to bring my email window forward. I had to force quit all programs and restart. Then everything would work again. But as soon as I open the HP smart app, it happens again.  I cannot log into my HP account through the smart app. I would get an error with that as well, asking me to contact HP about my browser. Also, I could not uninstall the HP smart app without restarting first. A window would appear to enter my computer password, and I could not type anything in the field.

[Anand_Andy]

Hi @Dianad97,

Welcome to the HP Support Community

I understand you are facing an issue with the HP Smart app for your HP OfficeJet Pro 7740 Wide Format Printer. Not to worry I will help you to get a resolution to resolve the issue.

Please go ahead and uninstall the HP Smart app from your MAC PC.

Steps to uninstall HP Smart and reinstall:

• Click Finder, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.
• Go ahead and Update the software on Mac 
• Restart PC
• Once the PC is turned back and idle, download HP Smart 
• Once installed, check if you are able to access the app.

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

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